Policies
Payments
All payments must be made in full for all design projects to begin. For all custom invoices, payments must be paid by the due date for the initial price to be honored. Once payment has been cleared, the design process will begin.
Refunds/Cancellations
Mimi's Designz Agency does not provide refunds for any design services under any circumstance once design work has started. Unfortunately, when a design project starts and design time has accumulated, refunds are no longer applicable. Deciding to move forward with another business or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 3-4 business days may be needed because there may be revisions that need to be done.
Restart Fee
Our ability to complete a project on time depends on everyone's ability to stick to a timeline. If a project pauses more than 10 business days, we charge a restart fee ($60) to pick up where we left off. If client deadlines are more than 10 business days late, the restart fee will be sent, and work will commence one that fee is deposited. We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.
Frequently Asked Questions
What is the turn around and revision time ?
Regular turn around time is 5-10 business days. Business days do not include weekends and national holidays.
Regular revision time is an additional 3-4 Business Days.
Rush orders are offered as well.